Return Policy

Last Updated: June 2026

At VRINDA COLLECTION, we strive to provide high-quality products and a satisfying shopping experience. However, due to the nature of our products and to prevent misuse, all returns and refunds are subject to the terms outlined below.

By placing an order on our website, you agree to this Return & Refund Policy.

Return Eligibility

We accept return requests only when all of the following conditions are met:

  • The return request is submitted within 48 hours of delivery

  • The product is unused, unworn, and in its original condition

  • Original packaging, tags, labels, and accessories are intact

  • Valid proof is provided when requested

  • The return complies with all conditions stated in this policy

We reserve the right to reject any return request that does not meet these requirements.

Mandatory Unboxing Video Requirement

To protect both customers and our business from fraudulent claims, an unboxing video may be required for claims involving:

  • Damaged products

  • Wrong products received

  • Missing items

  • Incomplete orders

The unboxing video must clearly show:

  • The sealed package before opening

  • The shipping label

  • The complete unpacking process without cuts or interruptions

  • The product and contents received

Claims submitted without proper video evidence may be rejected.

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

  • Used or worn products

  • Products without original packaging

  • Products with removed tags or labels

  • Clearance sale items (unless defective)

  • Personal care or hygiene products (if applicable)

  • Customized or personalized products

  • Digital products or downloadable content (if offered in the future)

We reserve the right to modify this list at any time without prior notice.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

Step 1

Notify us within 24–48 hours of delivery.

Step 2

Provide:

  • Clear photographs

  • Video evidence

  • Unboxing video (if requested)

Step 3

Do not use, wash, alter, or damage the product.

After verification, we may choose to:

  • Replace the product

  • Issue a refund

  • Provide store credit

All decisions are subject to investigation and final approval by VRINDA COLLECTION.

Return Shipping

If a return request is approved:

Reverse Pickup

A reverse pickup may be arranged where available.

Self Shipping

If reverse pickup is unavailable, customers must ship the item back to us at the provided return address.

Shipping Charges

  • Customers are responsible for return shipping costs unless the error was caused by us

  • Original shipping charges are non-refundable

  • We are not responsible for items lost or damaged during return transit

We recommend using a trackable shipping service.

Refund Process

After the returned product is received:

Inspection & Quality Check

The item will be inspected to ensure it meets return eligibility requirements.

Refund Approval

Refund approval is subject to successful inspection and verification.

Refund Timeline

Approved refunds are generally processed within 5–10 business days.

Refund Method

Prepaid Orders

Refunds will be credited to the original payment method used during purchase.

Cash on Delivery (COD) Orders

Refunds will be processed through bank transfer after the customer provides valid bank account details.

Please note that actual credit timelines depend on banks and payment service providers.

Refund Calculation & Applicable Deductions

Approved refunds may be subject to deductions.

Please note:

  • Original shipping charges are non-refundable

  • For orders shipped under a “Free Shipping” promotion, the actual shipping cost incurred by us will be deducted

  • Return shipping charges may be deducted where applicable

  • COD handling fees may be deducted

  • Payment gateway fees and convenience charges may be deducted where applicable

Refund Formula

Refund Amount = Product Value – Shipping Charges – Return Shipping Charges (if applicable) – Applicable Fees

Refunds are issued only for the eligible product value after applicable deductions.

Partial Refunds

We reserve the right to issue partial refunds if:

  • The product is returned damaged

  • Parts or accessories are missing

  • The item shows signs of use

  • Original packaging is missing

  • Product condition differs from the original shipped condition

The refund amount will be determined after inspection.

Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

Refused Deliveries

If a customer refuses delivery:

  • Shipping charges may be deducted

  • Return courier costs may be deducted

  • Refund amounts may be reduced accordingly

Repeated delivery refusals may result in account restrictions or suspension.

Chargebacks & Payment Disputes

We encourage customers to contact us directly before initiating any payment dispute.

If a chargeback is initiated without contacting us:

  • We reserve the right to contest the chargeback

  • Customer accounts may be permanently suspended

  • Future purchases may be restricted

  • Fraudulent chargebacks may result in legal action where permitted by law

Situations Where Refunds Will Not Be Issued

Refunds will generally not be provided in the following situations:

  • Change of mind after purchase

  • Courier delays beyond our control

  • Minor color variations caused by screen settings or photography

  • Incorrect shipping information provided by the customer

  • Failure to follow return instructions

  • Claims submitted outside the allowed reporting period

Limitation of Liability

To the fullest extent permitted by applicable law:

  • We shall not be liable for indirect, incidental, special, or consequential damages

  • Our maximum liability shall not exceed the purchase price paid for the product in question

Final Authority

All return, replacement, refund, and compensation decisions are subject to final review and approval by VRINDA COLLECTION.

We reserve the right to reject any claim where policy abuse, misuse, suspicious activity, or fraud is suspected.

Contact Information

For return and refund-related assistance, please contact:

VRINDA COLLECTION

Gaddi Maliyan, Ajmer, Rajasthan – 305001
India

Email: collectionv763@gmail.com

We are committed to resolving genuine customer concerns in a fair and transparent manner.